Knowledge Process Outsourcing (KPO) refers to knowledge-intensive work that involves specialized domain expertise. KPO is one step ahead of Business Processing Outsourcing (BPO), in that KPO firms need to have domain-based processes and business expertise, rather than just process expertise. KPO involves processes that demand advanced information search, analytical, interpretation and technical skills as well as some judgment and decision making. Examples of KPO functions are legal back-office processes, intellectual property or patent research, R&D in pharmaceuticals and biotechnology, data mining, database creation, high-end customer / technical support and a range of analytical services such as equity research, competitive intelligence, industry reports and financial modeling.
According to a report, the KPO industry is expected to reach USD 17 billion by 2010, of which USD 12 billion is expected to be outsourced to India . KPO has almost unlimited potential as it is not restricted only to IT or ITES sectors, but includes all sectors. Due to a large knowledge pool and a significant cost arbitrage, countries like India , Philippines and China are front runners in providing these services.
The tremendous success of our initial engagements encouraged us to go forth and take up KPO services for our clients. Our deep understanding of our clients as a result of ongoing engineering engagements helped us deliver much higher value in KPO too. We have successfully executed work in data cleansing, technical support, site operations and marketing research, to name a few outside of email customer support.